John Wayne Airport (JWA) understands that traveling through an airport can be a difficult experience for individuals with hidden disabilities. The Airport today announced a new “Helping Hands” program designed to lend a hand to travelers, families and caregivers by providing assistance and support to ease their experience while traveling through the Airport. “Helping Hands” is a free service available daily from 6 a.m. to 11 p.m. Guests utilizing “Helping Hands” can receive assistance with the following:
- Facilitating calls to the Transportation Security Administration (TSA) and arranging for TSA Caress support, as well as assistance with airlines.
- Guidance during the arrival, check-in, security and boarding processes.
- Arranging tours to help prepare guests before travel.
- An optional bracelet to inform Airport employees that a little more time may be needed to prepare for check-in and security screening, and extra care may be required while traveling through the Airport.
Before arrival, guests are encouraged to inform staff of their special assistance needs by calling 949-252-5200 or emailing email@example.com. At the Airport, guests may dial “0” from any white Courtesy phone located throughout the Terminal.
To learn more about “Helping Hands” or to schedule a tour, please visit www.ocair.com/communityrelations/helpinghands or call 949-252-5200.